Order Management for Omnichannel Commerce
As organizations grow, so does the complexity of order processing. New sales channels, multiple inventory locations, stores, marketplaces, suppliers, and fulfillment partners mean that orders must be processed in increasingly sophisticated ways.
With NextChapter Order Management, you can manage, automate, and orchestrate your entire order process from a single, centralized platform. This allows you to deliver faster, more efficiently, and with full control over every order.
Why use an Order Management System?
Order Management goes far beyond simply processing orders—especially for omnichannel organizations. It determines how orders are assigned, which inventory is used, from which location they are shipped, and how returns are handled.
As soon as organizations start selling through multiple webshops, marketplaces, brick-and-mortar stores, or B2B channels, a complex order flow emerges. A modern Order Management System, such as NextChapter’s, automates these processes and ensures that every order automatically follows the correct path.
This helps you prevent errors, shorten delivery times, and create a scalable foundation for further growth.
A single central system for managing all orders
These days, orders come in through many different sales channels. At the same time, inventory is often spread across multiple locations, and various systems are involved in processing them.
NextChapter OMS brings all order flows together in a single, centralized environment. Based on smart business rules, orders are automatically assigned to the correct inventory location, supplier, or fulfillment partner. This gives you real-time visibility into every order at all times and keeps the entire order process organized.
Features of NextChapter OMS
The NextChapter OMS includes all the features that European retailers, brands and enterprises need to manage their orders.
Supports, among other things:
Smart order processing
Process orders automatically according to your business processes.
Intelligent order allocation
Automatically assign orders to the optimal inventory location.
Real-time inventory visibility
Always work with up-to-date inventory across all locations.
Flexible fulfillment strategies
Supports Ship-from-Store, Click & Collect, Long Tail, and drop shipping.
Automated order routing
Set up business rules for every order flow.
Full order control
Manage orders, shipments, returns, and refunds from a single platform.
Seamless integrations
Easily connect ERP, POS, WMS, and logistics partners.
“Very useful that our 95 retailers can easily and centrally manage their orders with one system. ”/ Simon van de Kempe - Sport2000
Intelligent Order Allocation
Not every order follows the same route. The optimal fulfillment strategy depends on available inventory, delivery times, shipping costs, and the customer’s location.
With NextChapter OMS, you can automate the entire order allocation process using smart business rules. Orders are automatically assigned to the right store, the right warehouse, a supplier, or a fulfillment partner. This helps you shorten delivery times, make the most of your inventory, and maintain full control over every order.
Full control over inventory and fulfillment
Inventory and fulfillment together form the foundation of an efficient order process. With real-time visibility into available inventory and fulfillment locations, every order can be automatically processed via the most suitable route.
With NextChapter OMS, you work from a single centralized environment where stores, warehouses, suppliers, and logistics partners collaborate in real time. This allows you to make optimal use of available inventory, shorten delivery times, and maintain full control over every order.
Built for complex omnichannel commerce operations
Complexity doesn’t arise from more orders, but from more sales channels, inventory locations, suppliers, and fulfillment models. Without centralized management, order processes quickly become confusing and prone to errors.
NextChapter OMS brings all order flows together in a single centralized environment and automates processing based on smart business rules. This allows you to maintain control over every order, regardless of the size or complexity of your omnichannel commerce operation.
Opening new stores, adding additional warehouses, expanding internationally, or partnering with new suppliers and fulfillment partners? The OMS scales effortlessly with your business, without requiring you to redesign your order process. This gives you a scalable foundation that adapts as your organization grows.
More than just an Order Management System
An Order Management System only delivers maximum value when it is part of an integrated commerce environment. After all, orders never stand alone; they are directly linked to product information, inventory, content, customer data, and fulfillment.
Within the NextChapter omnichannel commerce suite, all these processes work together in real time. As soon as an order is received, every module and every connected system immediately has access to the same up-to-date information. As a result, order processing, inventory updates, fulfillment, and customer communication are handled fully automatically from a single central environment.
This creates a single, integrated order process that is efficient, scalable, and ready for complex omnichannel commerce.
Discover how NextChapter OMS optimizes your order process
Curious to learn how NextChapter OMS can help your organization process orders more efficiently, automate fulfillment, and gain real-time insight into your entire order process? We’d love to show you how our omnichannel commerce suite fits with your organization.