Omnichannel commerce built for Retailers
For many retailers, it all started with a physical store. The webshop was added later. Today, physical stores, webshops, marketplaces and fulfillment have become one connected commerce operation.
Customers expect a seamless shopping experience, regardless of where they choose to buy. They want real-time inventory visibility, flexible delivery and pickup options, and consistent service across every channel.
NextChapter helps retailers manage their entire omnichannel commerce operation from one centralized omnichannel commerce suite.
Omnichannel retailers that use NextChapter
Seamless integration of online and offline
For customers, there’s no longer a distinction between online and offline. They expect all sales channels to work together seamlessly. Picking up an online order at a physical store, checking real-time in-store inventory, or returning a purchase at a different location is now the norm.
NextChapter gives retailers one real-time view of inventory, orders and customer interactions across every sales channel. Whether an order is shipped from a warehouse, fulfilled by a store or collected through Click & Collect, every process works together as one commerce operation.
Discover the Omnichannel Retail Suite
The omnichannel Retail Suite has been developed specifically for retailers who want to operate as one connected omnichannel organization. Instead of managing separate systems for stores, webshops, inventory, fulfillment, product information and customer journeys, the suite brings every essential retail capability together in one centralized omnichannel commerce suite.
Whether you're managing a single retail brand, a growing chain of stores or a franchise organization, the Retail Suite provides the foundation to connect online and offline commerce, simplify daily operations and support future growth. From real-time inventory visibility and intelligent order orchestration to integrated store operations and seamless POS, ERP and WMS connectivity, every capability has been designed around the way modern retailers operate.
Discover how the Omnichannel Retail Suite helps retailers streamline operations, improve customer experiences and support sustainable growth, without increasing operational complexity.
Suite for omnichannel franchise models
A successful franchise model revolves around collaboration. Entrepreneurs want to be able to run their businesses locally, while the franchise maintains central control over the product assortment, inventory, content, and customer experience. This requires an omnichannel commerce environment in which all stores, online stores, and processes work together seamlessly.
With the NextChapter multiˣ suite, you can support franchise organizations with processes such as centralized product management, real-time store inventory, Ship from Store, Click & Collect, and order processing across multiple locations. This allows affiliated entrepreneurs to benefit from a single, powerful omnichannel commerce suite while retaining the flexibility to make a difference locally.
Read our blog to learn how franchise organizations are strengthening their omnichannel commerce strategy with the multiˣ suite.
Why retailers choose NextChapter
The multi-suite supports retailers in the processes that make a difference every day.
Connected stores & webshops
One commerce experience across every sales channel.
Real-time inventory visibility
One live view of inventory across stores and warehouses.
Intelligent order orchestration
Automatically fulfill orders from the best location.
Integrated retail operations
Connect stores, fulfillment and customer journeys.
Centralized product information
Manage products consistently across every channel.
POS, ERP & WMS integrations
Keep your retail systems connected.
Conversion-focused merchandising
Promotions, recommendations and personalized experiences.
Built to scale
Grow without rebuilding your commerce operation.
“With over 25 retail partners, we centrally enrich all article data, quickly, efficiently and error-free for all our sales channels. ”
/ Maurice van Franck - TopShoe
Let's get to know each other
Whether you want to expand to more stores, explore new sales channels, or streamline your retail operations, we’d be happy to work with you to explore the possibilities.