Your organization is omnichannel. Are your systems too?
Many omnichannel organizations use software built for traditional e-commerce, with the online store at its core. This leads to fragmented data and complex processes, and hinders omnichannel success.
NextChapter was developed from the ground up for omnichannel commerce: a single, centralized suite that brings together products, orders, inventory, content, and sales channels.
Trusted by ambitious businesses.
Why omnichannel gets complicated
Many commerce systems are built around an online store. Retail locations, additional fulfillment centers, marketplaces, and fulfillment models have been added later using standalone applications, integrations, and workarounds.
The more complex your omnichannel operation becomes, the more often that foundation causes problems.
No single truth.
Inventory is spread across different systems and locations. The online store displays different availability than what stores or warehouses see, resulting in disappointed customers and lost revenue.
Too many systems.
Every new channel or process requires an additional application, integration, or custom solution. Complexity is increasing, errors are harder to trace, and teams are spending more and more time on management and troubleshooting.
Channels not aligned.
Click & collect, ship from store, in-store returns, and loyalty programs are available, but they often rely on manual steps and disjointed processes. As a result, the experience falls short of what customers expect.
Omnichannel at the foundation
The NextChapter multiˣ suite was developed for organizations that want to centrally manage their entire commerce operation. Instead of relying on disconnected systems and endless integrations, it provides one omnichannel commerce suite where products, content, inventory, orders and sales channels come together on a single shared foundation.
Webshop, App, marketplace, stores, instore
Product & assortment management
Orders, fulfilment & inventory
Content & webshop management
Integrations & data synchronization
Built for your organization
Omnichannel only truly works when the suite fits your organization, processes and ambitions. That is why NextChapter offers three prebuilt suites: Retail, Brand and Enterprise. The same powerful foundation, tailored to different business models and levels of complexity.
For organizations that want to manage their stores, webshops, and operations as a single entity.
The Omnichannel Retail suite is designed for companies where channel management, product assortment, inventory, and order flows all come together in practice.
Full control over your brand across every channel, from D2C and marketplaces to physical stores.
The Omnichannel Brand suite brings together brand experience and commercial operations in a single solution tailored to modern brands.
For enterprise companies that need more control, flexibility, and operational depth.
The Omnichannel Scale suite was developed for companies that want to continue growing without having to start over as soon as their operations become more complex.
Prebuilt as a smart starting point.
The three suites are not custom implementation projects that start from scratch. They are prebuilt, based on a proven foundation that is already in place. Instead of starting with a blank sheet, you begin with a setup specifically designed for your type of organization.
You don't start with endless requirements, but with a suite that's already been carefully thought out. The foundation is in place, so you can move more quickly toward a complete commerce setup.
With Retail, Brand and Scale, you start with a suite tailored to your organization. Prebuilt means getting started faster and easier with a proven commerce foundation. With focus on Europe.
Prebuilt doesn’t limit you. The foundation is already in place, with plenty of room for targeted expansion as soon as your operation is ready. Add new channels, countries, stores, integrations or processes without rebuilding your commerce foundation.
Replatforming without the hassle.
A proven migration approach
A structured process keeps the transition manageable and protects your data, visibility and daily operations.
Your data carefully migrated
Product information, customer data, order history and loyalty data are validated and tested before go-live.
SEO continuity protected
URLs, redirects, metadata and technical SEO are included in the migration plan to help preserve organic visibility.
A controlled go-live
Systems are tested, teams are prepared and the transition is planned around your organization to minimize disruption.
Proven in the real world.
Whether you're a retailer, a brand, a collective or a enterprise omnichannel organization, the three suites are designed around recognizable growth stages and real-world operational challenges.
SPORT 2000, a formula with +90 franchise entrepreneurs needed a new modern and future proof Unified Commerce platform.
A brandhouse with a unique mix of B2C shops, a B2B dealer portal and Marketplaces. Linked to their ERP.
An exclusive omnichannel retail concept for Philips employees, with webshops and physical stores across Europe.
Suite or Best of breed?
Choosing the right replatforming strategy? Our whitepaper compares two of today's most popular approaches: integrated e-commerce Suites and Best of Breed solutions. Discover the opportunities, challenges and risks of each model, and gain the insights you need to choose the right approach for your organization.
Ready for omnichannel?
Stop dreaming about a well functioning omnichannel platform. NextChapter makes omnichannel work.