Performance and Security

At NextChapter, performance is more than just speed and uptime; it’s the result of deep knowledge, experience, and focus. The average Time To First Byte (TTFB) ranges from 50–100 ms, and the average response time of a request is just 30–50 ms.
If that doesn't mean much to you: it’s blazing fast.
The platform has an uptime of over 99.99%. Even tenants with large volumes (over 1 million SKUs or more than 20,000 orders per month) experience consistently high performance without slowdowns.

Security is a top priority at NextChapter. In today’s digital landscape, it’s absolutely essential.
NextChapter makes no compromises when it comes to security — we apply the highest standards to protect sensitive data, transactions, and infrastructure.

Key security measures include:

Encrypted communication via HTTPS (TLS 1.2+)

Advanced password protection

Automated monitoring and alerts for suspicious activity

Regular penetration testing and security audits

Isolated environments for development, testing, and production

Strict access control policies

Secure data storage compliant with GDPR/AVG

Reliable, PCI-DSS compliant payment processors such as Buckaroo, Mollie, and Adyen

Strict internal protocols for workplace security, audits, and controls

NextChapter continuously invests in maintaining and improving platform security.

NextChapter follows a strict zero-bugs policy: the platform must run error-free, and any new issues are resolved immediately.

Yes. NextChapter complies with all relevant laws and regulations, including:

GDPR (AVG) for data privacy

WCAG guidelines for digital accessibility

Fiscal regulations, such as accurate storage of order and transaction data
Compliance is built into the platform by design.

You can check the live status of the NextChapter multiˣ suite 24/7 via the official NextChapter Status Page and sign up for automatic notifications: status.nextchapter-ecommerce.com